Return and Exchange Policy
We accept returns and exchanges for unused, sealed, and undamaged products within 14 days of the purchase date.
Fees:
Standard shipping Fees:
• Cairo & Giza: 130 EGP
• Alexandria: 100 EGP
• Other cities: 170 EGP
Standard shipping is within 2-4 working days
Returns Fees:
• Cairo & Giza: 130 EGP
• Alexandria: 100 EGP
• Other cities: 170 EGP
Exchanges Fees:
• Cairo & Giza: 130 EGP
• Alexandria: 100 EGP
• Other cities: 170 EGP
Refunds are processed within 7–21 business days.
How to Initiate a Return, Exchange, Refund, or Cancellation
Email: drmeemcosmetics@gmail.com with the following details:
- Order number
- Name
- Phone number
- Details of your return/exchange request
- Clear photos of the invoice and the products received
Note: You are responsible for shipping and handling charges unless you received damaged merchandise, in which case Dermacy Laboratories will cover the cost.
Refund Process
- Returns: Refunded to the same payment method used at the time of purchase.
- COD Orders: Picked up and processed within 5–7 days. Refund will be sent via Wallet or Instapay (shipping fees deducted).
- Online Payments: Refunded to the same account once the return is received and processed at our warehouse (shipping fees deducted).
- Exchanges: Processed once the returned item is received and verified. Two couriers will handle the exchange: one delivers the new item, and the other picks up the returned item.
Promotions & Discounts: If an item from a promotional order, discounted order, or free shipping order is returned, only the amount paid (excluding shipping fees) will be refunded